Case Studies

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Case Studies

ZIM

ZIM

“We were looking for a reliable, global, transparent business communications partner, not simply a network services provider. Orange Business Services responded to this need. Its strategy and portfolio allow us to move forward with our business while being assured we will have a partner all along the road that is capable of adapting to our needs.” Mr. Dudi Avni, CIO, ZIM Integrated Shipping Services, Ltd. Orange Business Services. 0512/MNC-CSD-ZIM-012(1)

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Nespresso

Nespresso

“We found that Orange Business Services was the best suited operator that could cope with our global requirements and support us in our future growth.” Marco Zancolo, Head B2B Channel, Nestlé Nespresso S.A. Orange Business Services. 0312/MNC-CSD-NES-009(1)

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Souza Cruz

Souza Cruz

“A reduction in TCO with noticeable quality improvement and alignment to the business requirements was only possible thanks to the consultative approach demonstrated by Orange in partnership with our IT team.” Alan Brito, Regional IT Security Compliance Manager, Americas, Souza Cruz. Orange Business Services. 0312/MNC-CSD-SOU-011(1)

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Universal Music Group

Universal Music Group

“Our market is evolving rapidly. We felt we needed to hand the network and communications environment to a company who does it for a living.” Wayne Merriwether, CTO, Universal Music Group. Orange Business Services. 0312/MNC-CSD-UMG-008(1)

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Pfizer

Pfizer

“Without Orange, we’d probably need to have a lot of engineers in different countries to maintain the hardware we have in all those offices. With help from Orange, we only need to maintain very few people in the main offices to focus on key activities. We chose Orange because of the experience they have and the confidence they showed us.” William Liu, Global Network Services Engineering, Pfizer. Orange Business Services. 0312/MNC-CSD-PFZ-006(1)

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Merial

Merial

“Merial leads the world in animal healthcare products. To maintain our position, we must continually innovate. This requires our global teams to be able to collaborate in order to bridge time, distance and cultures.” Derek Johnson, Director, Global Networks, Merial. Orange Business Services. 0312/MNC-CSD-MER-005(1)

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Flowserve

Flowserve

“We asked each of the vendors to talk us through a monthly report. Orange sat down on a monthly basis with a complete top-down review of the hot points, the cold points, over-utilized, under-utilized — the parameters you would expect of a highly customer-focused organization.” Mike Wald, Vice President of Operations & IT, Flow Control Division, Flowserve. Orange Business Services. 0312/MNC-CSD-FLS-004(1)

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Cementos Bio Bio

Cementos Bio Bio

“Orange Business Services offered to take away the pain of managing our in-house telephony system. While also slashing the ongoing operational costs, they said they could demonstrate this with a transparent ROI.” Jose Villegas, Chief Financial Officer, Cementos Bio Bio. Orange Business Services. 0312/MNC-CSD-CBB-003(1)

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Cargill

Cargill

“Orange expertise enabled us to meet our targets to change the infrastructure on time and on budget. This has meant that we are using the latest technologies to support the growth of our business in Latin America.” Martin Diambri, I/T Consultant GNS LA, Cargill. Orange Business Services. 0312/MNC-CSD-CAR-001(1)

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3M

3M

“We have selected Orange Business Services for our global network harmonization because of the global know how, proven experience and the reliable network, which is crucial for our business. During the RFP process, Orange proved to be very solutions and customer oriented and worked with us on these objectives to provide value to our global 3M businesses.” Ernie Park, Vice President and CIO, 3M. Orange Business Services. 0312/MNC-CSD-3M-002(1)

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Lloyds Register

Lloyds Register

“Orange Business Services has been able to offer a solution that allows us to centrally manage a global infrastructure cost effectively. Our objective was to improve efficiency through removing operational complexity and multivendor management from our global networking challenges.” Atul Hindocha, CIO, Lloyd's Register. Orange Business Services. 1211/MNC-CSD-LLR-013(1)

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AkzoNobel

AkzoNobel

“Security is of vital importance to AkzoNobel to protect the company’s intellectual property. Orange Business Services has transformed our approach to network and Internet security and we now have a service that protects the company more effectively and costs €1M a year less.” Edwin Wijnhiven, Service Delivery Manager, Corporate IT, AkzoNobel Packaging and Coatings. Orange Business Services. 1011/MNC-CSD-AKNO-012(1)

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Merck KGaA

Merck KGaA

“IT is a key enabler for our business and extremely important for us We need to react fast to changing business environments, and important decisions are made anytime on the basis of up-to-date information. This alone grants us competitive advantage.” Nigel Rixon, Associate Director, Merck KGaA. Orange Business Services - 0911/MNC-CSD-MER-009(1)

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Lorentzen & Stemoco

Lorentzen & Stemoco

“Working with Orange is a pleasure, they understand global infrastructures, time zones and 24x7 customer service. Their pricing for SIP trunking is very competitive, and the voice quality is excellent. Orange is helping us to compete effectively in a very fast moving and dynamic market.” Lars Henrik, CIO, Lorentzen & Stemoco. Orange Business Services. 0911/MNC-CSD-LOR-011(1)

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Webhelp - business intelligence to boost call center quality

Webhelp - business intelligence to boost call center quality

“ We need the best possible solutions for monitoring our operational and financial performance in order to satisfy our customers and provide service that is above reproach. When we make progress, our customers directly benefit from it. The solution offered by Orange Business Services and Cornerstone fits perfectly into our dynamic. ” François Taithe, Chief Financial Officer, Webhelp

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